Terms and Conditions

Harringay Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Harringay Movers provides removal, relocation, packing, and associated services within the United Kingdom. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company requesting the services of Harringay Movers.

We, Us, Our means Harringay Movers.

Services means any removal, packing, unpacking, loading, unloading, storage handling, waste removal, or related services provided by us.

Goods means the items that are to be moved, packed, stored, or otherwise handled by us under these Terms and Conditions.

2. Scope of Services

2.1 We provide local and regional household and commercial removal and associated services, including but not limited to packing, loading, transportation, unloading and, where agreed in writing, temporary storage and waste removal.

2.2 The exact scope of services will be set out in the quotation or booking confirmation provided to you. Only the services specifically itemised in that document are included in the agreed price.

2.3 Any additional services requested on the day of the move, or after the booking has been confirmed, may incur extra charges, which you agree to pay upon request or in accordance with any updated invoice.

3. Booking Process

3.1 Bookings can be made following a quotation based on information you provide, such as property access, size and contents, service area and any special requirements.

3.2 Quotations are usually based on the details you supply. It is your responsibility to provide accurate information, including but not limited to:

a. Property addresses and type of properties.

b. Parking conditions and access restrictions.

c. The volume or list of goods.

d. The presence of heavy, fragile or unusual items.

e. Any time restrictions, building regulations or third-party requirements.

3.3 We may conduct, or request to conduct, a survey. Where a survey is not carried out, our quotation will rely entirely on your description of the work. If the actual work required differs materially from the information provided, we may adjust the price or refuse to carry out non-quoted services.

3.4 A booking is only confirmed when we have accepted your request for services and you have accepted our quotation and these Terms and Conditions. We may also require a deposit as part of the confirmation process.

3.5 Any time or date provided for commencement or completion of the services is an estimate only and not guaranteed, although we will make reasonable efforts to adhere to agreed schedules.

4. Payments and Charges

4.1 Prices will be set out in our quotation, which may be based on an hourly rate, a fixed price, or a combination of both, plus any additional agreed charges.

4.2 Unless otherwise stated in writing, all prices are quoted in pounds sterling and may be subject to applicable taxes.

4.3 We may require a deposit to secure your booking. The amount and due date for the deposit will be stated in your quotation or booking confirmation.

4.4 Unless agreed otherwise, the balance of all charges is payable on or before completion of the services on the move day. We reserve the right to withhold delivery of goods until full payment has been received.

4.5 Waiting time, extended working hours, additional labour, changes to the original specification, or costs arising from inaccurate information or unforeseen access issues may be charged as extras. You agree to pay such additional charges as they arise or as invoiced after completion.

4.6 If payment is not made when due, we may charge interest at a reasonable rate on the outstanding amount until full payment is received, and we may retain goods under a lien until the balance is cleared.

5. Cancellations and Postponements

5.1 You may cancel or postpone your booking, subject to the following terms and any specific conditions set out in your quotation.

5.2 If you cancel or postpone more than a specified number of working days before the agreed service date, we may retain part or all of the deposit to cover administration and scheduling costs, as outlined in your quotation.

5.3 If you cancel or postpone within a shorter period before the agreed service date, you may be liable for a higher percentage of the quoted price, reflecting the likelihood that we will not be able to reallocate resources to other work.

5.4 We reserve the right to cancel or suspend the services in the event of circumstances beyond our reasonable control, including but not limited to severe weather, transport disruption, accidents, illness, or other events that make it unsafe or impossible to proceed. In such cases, we will seek to reschedule where reasonably possible, but we will not be liable for any consequential loss arising from such cancellation or postponement.

6. Client Responsibilities

6.1 You must:

a. Ensure that we have access to the property or properties at the agreed times.

b. Arrange suitable parking and any necessary permits for our vehicles at all locations.

c. Ensure that all goods to be moved are properly packed, unless we have agreed to undertake packing as part of the services.

d. Comply with all building rules, leasehold conditions and other third-party requirements relevant to the move.

e. Be present, or represented, during loading and unloading to ensure that the correct items are moved and correctly positioned.

6.2 You must not ask us to move or handle any goods that are illegal, dangerous, explosive, hazardous, perishable (unless specifically agreed), live animals, or any items that require special licences or specific handling that has not been agreed in writing.

6.3 You are responsible for ensuring that all appliances are disconnected, defrosted, drained and ready to move, unless previously agreed as part of our services.

7. Our Responsibilities

7.1 We will exercise reasonable care and skill in providing the services and will use appropriately trained personnel and suitable vehicles and equipment for the work.

7.2 We will take reasonable steps to protect your property, including floors, walls and doorways, but we are not responsible for normal wear and tear or minor scuffs that may reasonably occur during a removal.

7.3 We will follow any reasonable instructions you give us regarding the placement of items at the destination, provided that such instructions are given in a timely manner and do not compromise safety or breach any laws or regulations.

8. Liability and Limitations

8.1 Our liability for loss of or damage to goods is limited to loss or damage arising from our negligence or breach of contract.

8.2 We will not be liable for loss or damage arising from:

a. Inherent defects, natural deterioration or pre-existing damage.

b. Poor packing by you or a third party, unless we performed the packing.

c. Normal wear and tear or minor cosmetic damage associated with moving bulky items through tight spaces.

d. Failure to protect items that you have not adequately packed or prepared.

e. Disassembly or reassembly of furniture or appliances, where damage arises from inherent weakness or poor build quality.

f. Any goods excluded from our services under these Terms and Conditions.

8.3 We are not liable for indirect or consequential losses, including but not limited to loss of profits, loss of opportunity, or loss of enjoyment.

8.4 If you wish us to increase our standard limits of liability, you must request this in writing before the move so that we can consider and confirm any additional cover and related charges.

8.5 You must notify us in writing of any loss or damage as soon as reasonably practicable, and in any event within a reasonable time after delivery. We may request evidence, including photographs and proof of value, and the opportunity to inspect any alleged damage before repair or disposal.

8.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under applicable law.

9. Insurance

9.1 We maintain insurance appropriate for a removal services provider operating in the United Kingdom, subject to the terms, conditions and exclusions of our policy.

9.2 Our insurance may not cover all categories of goods or values. It is your responsibility to ensure that you have adequate insurance for high-value or special items, or to arrange separate cover if required.

9.3 Details of our standard cover and any limitations are available on request. Specific arrangements or increased limits may be agreed in writing before commencement of the services.

10. Waste, Disposal and Environmental Regulations

10.1 Where we agree to remove and dispose of unwanted items, this will be specified in your quotation or booking confirmation and charged accordingly.

10.2 We comply with relevant UK waste and environmental regulations. Items will be disposed of at authorised facilities or through approved channels in line with applicable law and good practice.

10.3 We will not collect or dispose of hazardous, toxic, clinical, or controlled waste unless expressly agreed in writing and subject to appropriate charges and regulatory compliance.

10.4 You confirm that any items presented to us for disposal are your property, or that you have the legal right to dispose of them. You agree to indemnify us against any claims or costs arising from unlawful disposal or lack of authority.

11. Access, Parking and Property Damage

11.1 You are responsible for arranging suitable parking for our vehicles at both collection and delivery locations and for obtaining any required permits or authorisations.

11.2 Parking fines or penalties incurred due to inadequate arrangements or instructions may be charged to you, unless caused by our own error.

11.3 We are not responsible for damage to driveways, grounds or access routes where you have requested that our vehicles enter areas not clearly designed or suitable for heavy vehicles.

11.4 If access is restricted, and we are required to use additional labour, smaller vehicles or alternative methods for moving items, additional charges may apply.

12. Delays and Events Beyond Our Control

12.1 We will make reasonable efforts to arrive and complete the work within agreed timeframes, but we are not liable for delays caused by events beyond our reasonable control, including but not limited to traffic congestion, accidents, road closures, severe weather, strikes or other transport disruptions.

12.2 If a delay outside our control prevents us from completing the services on the agreed date, we will contact you as soon as reasonably practicable to arrange an alternative date or time. Additional charges may apply for extended waiting times or rescheduled work where the cause is outside our control.

13. Storage

13.1 Where storage services are provided or arranged, separate storage terms may apply. Any such terms will be provided to you and form part of your agreement with us.

13.2 Storage charges are usually payable in advance and may continue to accrue until all goods are removed and all associated charges are settled.

13.3 We may exercise a lien over stored goods and retain them until all outstanding charges relating to removal, storage and any associated services have been paid in full.

14. Complaints and Dispute Resolution

14.1 If you are dissatisfied with any aspect of our services, you should raise the issue as soon as possible so that we have an opportunity to address your concerns.

14.2 We will investigate complaints promptly and aim to respond within a reasonable timeframe. You agree to cooperate with our investigation, including providing any relevant information or evidence.

14.3 If a dispute cannot be resolved amicably, both parties agree to consider negotiation or another form of alternative dispute resolution before resorting to court proceedings, where this is appropriate and practical.

15. Data Protection and Privacy

15.1 We will handle your personal information in accordance with applicable UK data protection laws. Information you provide is used for the purpose of providing and managing our services, handling payments, and managing our relationship with you.

15.2 We may retain certain records for a reasonable period for legal, accounting, or operational purposes, after which they will be securely destroyed or anonymised in line with our retention policies.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 These Terms and Conditions, together with the quotation and any written variations agreed between us, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.

17.3 We may amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time your booking is confirmed.

17.4 You may not transfer or assign your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations, provided that this does not materially reduce the standard of the services provided to you.

By confirming your booking or permitting us to commence work, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.