Privacy Policy
Harringay Movers Privacy Policy
This Privacy Policy explains how Harringay Movers collects, uses, stores and protects personal data about customers and prospective customers. It applies to all individuals using Harringay Movers services or making enquiries within the Harringay service area, whether contact is made online, by post, or in person.
Who This Privacy Policy Applies To
This Privacy Policy applies to all Harringay Movers customers and prospective customers in our operating area, including people requesting quotes, booking moves, arranging storage, or contacting us for information. By engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
Types of Personal Data We Collect
Harringay Movers may collect and process the following categories of personal data where necessary for our services:
Identification and contact details, such as name, postal address, service address, billing address, and general contact details. Service and booking information, such as move dates, origin and destination addresses, property access details, inventory or item descriptions required to provide moving or storage services, and any special handling instructions. Communication data, including information you provide when you contact us, request a quote, or give feedback about our services. Payment and transaction data, including details necessary to process payments and keep accounting records, but not full payment card details where these are processed securely by a payment provider. Technical and usage information, such as basic data generated when you interact with our website or digital tools, to the extent necessary for security, performance, and service improvement.
How We Collect Your Personal Data
We collect personal data directly from you when you request a quote, make a booking, contact us by any communication channel, or provide information to our staff at your premises or ours. We may also receive data indirectly from third parties acting on your behalf, such as letting agents, landlords, or family members arranging a move for you, where they are lawfully entitled to share your details.
Lawful Basis for Processing Personal Data
Harringay Movers processes personal data only where there is a lawful basis under the UK General Data Protection Regulation and related data protection law. Depending on the specific activity, we rely on the following lawful bases:
Contract: We process your personal data to prepare quotes, provide removal and storage services, manage bookings, and fulfil our contractual obligations to you. Legal obligation: We process personal data where necessary to comply with legal duties, such as tax, accounting, and record-keeping requirements. Legitimate interests: We process personal data where it is necessary for our legitimate business interests, balanced against your rights and freedoms. This includes managing our operations, improving services, handling customer queries, and protecting our business against fraud or misuse. Consent: In limited situations, we may rely on your consent, for example, for certain forms of marketing or where consent is the most appropriate legal basis. Where we rely on consent, you can withdraw it at any time.
Purposes for Which We Use Personal Data
We use your personal data for the following purposes:
To provide quotations for removals, storage, and related services. To schedule, manage, and complete moves and associated services. To communicate with you about your booking, including confirmations, reminders, and changes. To respond to enquiries, complaints, and feedback. To manage billing, process payments, and maintain financial records. To maintain the safety, security, and quality of our services. To meet our legal and regulatory obligations. To improve our services and internal processes, including staff training and service planning.
Data Sharing and Use of Processors
Harringay Movers may share your personal data with trusted third parties where necessary to deliver our services or meet legal requirements. Where third parties process personal data on our behalf, they act as data processors and must follow our written instructions and appropriate security measures.
Examples of such processors and third parties include: payment service providers that process your payments securely. IT and systems providers that support our booking, communication, and storage systems. Accountants or professional advisers who assist with our legal and financial obligations. Subcontracted service providers who help deliver part of your removal or storage service where this is necessary and proportionate.
We do not sell your personal data. We only share data with third parties to the extent needed for the purposes described in this Privacy Policy or where required by law or regulation.
International Transfers
Where personal data may be transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place in line with data protection law. These safeguards may include using standard contractual clauses or other recognised mechanisms to protect your information.
Data Retention
Harringay Movers keeps personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, or reporting requirements.
In practice, this means that: booking and service information is retained for a period that allows us to manage your service, handle any follow-up queries or claims, and comply with financial regulations. financial and transaction data is retained for the period required by tax and accounting laws. enquiry data that does not lead to a booking is kept for a limited period to respond to your query and for routine business analysis, after which it is securely deleted or anonymised.
When personal data is no longer needed, we will securely delete or anonymise it in line with legal and technical standards.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to employees and service providers who need it to perform their roles, using secure storage and transmission methods where appropriate, and maintaining internal procedures to manage data protection risks.
Your Data Protection Rights
Under data protection law, you have a number of rights regarding your personal data, subject to certain conditions and exceptions. These include:
Right of access: You can request confirmation of whether we hold personal data about you and obtain a copy of that data, along with information about how it is used. Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete. Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Right to restriction of processing: You can request that we restrict the processing of your personal data in specific situations, such as while we verify its accuracy or consider an objection you have raised. Right to object: You can object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims. Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format, or transfer it to another data controller where technically feasible. Right to withdraw consent: Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights
If you wish to exercise any of your data protection rights in relation to Harringay Movers, you can contact us using your preferred method of communication. We may need to ask you for information to confirm your identity and to help us locate your personal data. We aim to respond to all valid requests within the time limits set by data protection law.
Complaints
If you have concerns about how Harringay Movers handles your personal data, we encourage you to contact us first so we can address your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply to all new and existing customers in the Harringay Movers service area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
